FAQs (and included services)
FAQs
The Berghotel is directly at the valley station. You only need to go down the street and cross it.
The summer season runs from May 10 to November 8, 2026. The next winter season will be from November 25, 2026 until April 4, 2027.
The Ratschings-Jaufen cable is open from May 30th, 2026 and runs daily until October 4th, 2026. The lifts for the winter season reopen on December 4th and close on April 4th, 2027.
No, there is a free underground parking space waiting for your car.
Of course. The KW/h costs Euro 0,80.
Sure, no problem.
We're happy to pick you up from the train station or airport and drive you to the Wellness-Sporthotel Ratschings. Just let us know, by phone or in writing, where and when we should book a transfer for you (for a fee). You're also welcome to book a transfer yourself via the Südtirol Transfer portal.
Gladly from 2:00 p.m.
Subject to availability for a surcharge.
We thank you for checking out by 11:00 am.
Subject to availability for a surcharge.
If you haven't booked your holiday with half board and would like to come to dinner, we charge €36 per person. Alternatively, you can also choose individual dishes from the à la carte menu.
You can order your favourite dish(es) from our à la carte menu (12:00 – 2:00 pm) or snacks and cakes in the afternoon.
We also prepare vegetarian, vegan, gluten-free and lactose-free dishes and cater to allergies and food intolerances. Just let us know when you make your booking.
We are happy to provide high chairs and your little ones can choose from the children's menu. Of course, we will respond to extra requests.
Our indoor pool is open from 6:00 am to 7:00 pm. The outdoor pool is available depending on the weather. The saunas are available from 14:00 to 19:00.
As our sauna area is a nude area, it is accessible to young people aged 15 and over.
- Finnish event sauna 90°C
- steam bath 50°C
- Biosauna
- sunbathing and relaxation areas inside and outside
No, bathrobes are waiting for you in your room.
General Terms & Payment Conditions
All prices are per person, per day, and include half board, based on a stay of at least 3 days per person.
For stays of less than 3 days, we charge a 10% surcharge — year-round.
Yes, we charge a 15% surcharge for weekend stays. This applies in winter only.
No. In addition to the price, the local tourist tax (Ortstaxe) of the Municipality of Ratschings applies (per person aged 14 and over, per day), payable directly on site. It contributes to preserving the natural and cultural treasures of the Ratschings-Jaufen ski and hiking region.
Yes. For bed & breakfast, 15 euros per person per day are deducted from the half-board price.
Yes, dogs are welcome. We charge 20 euros per day (excluding food), or 30 euros per day in August. Please note that dogs are not allowed in the dining room.
Rooms are available from 2:00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure.
Our payment conditions
To confirm your booking, we ask you to pay a deposit of 30% of the total amount by bank transfer.
The remaining balance can be paid directly on site. Alternatively, you're welcome to transfer the full amount in advance.
If you take out our HR travel insurance, the deposit will be refunded in the event of a claim.
Our cancellation policy
Cancellations up to 4 weeks before arrival are free of charge. Between 4 and 2 weeks before arrival, a charge of 50% of the total booking amount applies. If you cancel within 2 weeks of arrival, or fail to arrive, the full booking amount is due.
You can avoid cancellation fees by taking out travel insurance. We recommend our HR travel insurance (€10 per night and room).
It applies if a person is unable to travel due to illness or a serious accident, if a first-degree family member has to be hospitalized due to a sudden emergency, if there is a sudden death in the family, or if major property damage has occurred (e.g. a house fire) that requires your presence.
We reserve the right to request confirmation in the form of a medical certificate or a certificate from a public authority. It cannot be claimed for late arrival or early departure.
Included services
- breakfast buffet with homemade specialities
- excellent 5-course menu with salad buffet in the evening
- Sunday dinner, champagne breakfast, South Tyrolean evening, dessert buffet, aperitif bar, crêpes from the buffet, ...
- outdoor pool for families 12,5m x 6m
- indoor pool 11,5m x 6m
- sauna area with Finnish sauna, steam bath and bio sauna
- fitness room with cardio and strength training equipment
- free Wi-Fi throughout the hotel